Whatever your IT challenge, dmi27 we are here to help. From guidance on using software and operating systems to troubleshooting technical issues and installing systems.
We offer both remote assistance and on-site support, ensuring flexible solutions that work for you.
Install & Set Up: Seamless IT Integration for Home or Office
In an increasingly connected world, having your tech systems installed and configured correctly from the start makes all the difference. At dmi27, we specialise in providing stress-free, professional IT setup services for both home users and businesses. From basic equipment setups to more advanced network configurations, we ensure everything runs smoothly — so you can focus on what matters most.
Whether you’re launching a new workspace, upgrading your home office, or onboarding new devices into an existing setup, our service ensures that all hardware and software is installed, configured, and ready to use from day one.
1. Complete Setup for Devices and Peripherals
From laptops and desktops to printers, scanners, and external drives — we install, connect, and configure all your essential tech equipment. This includes:
- Setting up new devices
- Transferring files from older systems
- Installing necessary software and drivers
- Ensuring compatibility between devices
Each setup is tailored to your specific needs, ensuring everything works together right out of the box.
2. Network Configuration & Internet Optimisation
A reliable internet connection is the backbone of any tech setup. We help you:
- Install and optimise Wi-Fi routers and mesh networks
- Configure networked printers and shared drives
- Set up secure access points
- Resolve connectivity issues
For businesses, we also offer structured cabling solutions and small office network deployments.
3. Email, Cloud, and Software Installation
From setting up professional email accounts to integrating cloud storage (Google Drive, Dropbox, OneDrive, etc.), we make sure you’re equipped with tools that work reliably across all devices.
We also install and configure:
- Microsoft 365 or Google Workspace
- VPNs and remote desktop systems
- Antivirus and security tools
- Productivity and communication apps
4. Personalised Configurations
Every client’s setup is different. That’s why we take time to understand how you work, what you use daily, and what you want your devices to do. We configure:
- Keyboard shortcuts and accessibility settings
- Backups and automatic syncing
- Smart home integrations (where applicable)
- Local or cloud-based storage solutions
5. In-Home or Remote Setup Available
Where possible, we provide remote setup and walkthroughs using secure screen-sharing tools. For physical setups (especially for new offices or homes), we offer on-site installations in select UK regions, ensuring hands-on help with minimal disruption.
Flexible Pricing Options: Hourly or Fixed-Price Contract
Our Install & Set Up services are designed to be flexible. For straightforward tasks (like connecting a printer or setting up an email account), we charge by the hour. For larger setups — such as full office configurations or multiple-user environments — we offer fixed-price contracts for transparency and budgeting peace of mind.
Pricing
| Service | Pricing starting from: |
|---|---|
| Install & Set Up | £75/hour |
| Full Day Rate | £550/day |
Prices are excluding VAT.
PC Rescue: Upgrades, Repairs & Tune-Ups That Bring Your Devices Back to Life
Slow startup times, overheating laptops, or systems that crash without warning — we’ve all been there. At dmi27, our PC Rescue service is designed to breathe new life into tired machines. Whether your desktop is sluggish or your laptop is making worrying noises, we’ll diagnose the problem and restore performance with expert care.
From hardware upgrades to data recovery and full operating system tune-ups, we provide practical, reliable solutions that keep your computer running smoothly — without the jargon.
1. Speed Up Slow PCs and Laptops
If your computer feels like it’s stuck in 2012, it probably just needs the right attention. We assess performance bottlenecks and apply proven fixes, including:
- Upgrading RAM for faster multitasking
- Swapping out slow hard drives for lightning-fast SSDs
- Removing unnecessary background processes
- Cleaning out bloatware and unnecessary apps
The result? A dramatically faster machine without needing to buy a new one.
2. Overheating and Hardware Diagnostics
Overheating is more than just annoying — it can permanently damage components. We’ll inspect and clean internal fans, apply fresh thermal paste, and ensure your system is ventilating properly.
Our diagnostics also identify early signs of failing hardware so you can act before a crash happens. Whether it’s a failing power supply, loose cabling, or a dying hard drive, we’ll catch it in time.
3. OS and System Tune-Ups
Our software tune-ups go beyond basic cleanup tools. We manually:
- Optimise startup programs
- Remove unnecessary drivers and files
- Update your operating system and firmware
- Check for malware and run full scans
- Improve boot times and overall stability
We tailor every tune-up to your system and usage, not just a generic script.
4. Data Recovery & Backup Setup
Lost a file? Corrupted a drive? We provide safe, effective data recovery for personal and business devices. In many cases, we can restore lost files even after a system crash or accidental deletion.
To prevent future problems, we also set up secure backup systems — local or cloud-based — so your data stays safe going forward.
5. Hardware Upgrades & Refurbs
If your current system just needs a little help to catch up, we can:
- Upgrade internal components (RAM, SSD, GPU, etc.)
- Install clean, bloat-free versions of Windows or Linux
- Refurbish and repurpose older machines for new use cases
Many of our clients are surprised how much life we can restore with just a few upgrades.
Pricing
| Service | Pricing starting from: |
|---|---|
| PC Rescue | £75/hour |
| Full Day | £550/day |
Prices are excluding VAT.
Remote Fix-it: Expert IT Support Without Leaving Your Desk
Tech trouble can strike at the worst possible time — during a deadline, before a presentation, or when you’re travelling. With Remote Fix-it from dmi27, help is never far away. We offer reliable, one-to-one remote IT support that’s quick, secure, and always handled by a real professional.
From printer problems and email issues to complex software errors, we diagnose and resolve issues without you needing to book an onsite visit. You just click a link, and we take it from there.
1. Fast, Secure Remote Sessions
We use secure, encrypted remote access tools to connect with your device — only with your permission and under your supervision. No software is installed permanently unless you request it.
You’ll receive a private link to join the session, and you can watch everything in real-time while we work.
2. Common Fixes We Handle Remotely
Remote Fix-it is ideal for:
- Troubleshooting slow or unresponsive systems
- Email setup and sync issues
- Printer and scanner configuration
- Software installation and error resolution
- Internet and Wi-Fi problems
- System updates and driver fixes
If it can be solved without physically touching the device, we can usually fix it remotely — quickly and efficiently.
3. No Tech-Splaining — Just Solutions
We prioritise clear communication and explain things in language you’ll understand — no jargon, no assumptions. You’ll always know what we’re doing and why, with honest advice and full transparency.
4. Pay Only for What You Need
Remote Fix-it is billed by the hour, so there are no contracts or subscriptions unless you ask for ongoing support. We believe in no-surprise pricing and will always give an estimate up front.
5. Support From Anywhere
Whether you’re in the UK, working remotely abroad, or managing devices across multiple locations, our remote support is flexible enough to meet your needs. Perfect for home users, small businesses, and digital nomads alike.
Pricing
| Service | Pricing starting from: |
|---|---|
| Remote Fix-it | £75/hour |
Prices are excluding VAT.